The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Motivation Sink

4 November, 2014 by James Lawther 6 Comments

Can you motivate someone? The gurus tell me that you can’t. You can’t give your staff motivation. It is not within your gift. Motivation is intrinsic, it comes from within. It isn’t something you can hand out with a carrot or a stick. You can make somebody do something, but you can’t motivate them, not […]

Filed Under: Blog, Employee Engagement Tagged With: management style, motivation

Ever Been Motivated by a Poster?

26 October, 2014 by James Lawther 5 Comments

Quality Poster

Imagine you make fish fingers for a living… Don’t laugh, it is a tough job I used to do it, I smelled awful after an 8 hour night shift cutting up blocks of frozen cod.  The icy, sleety, wind from the North Sea was a positive boon when I walked out of the plant 6 in […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, slogans, W. Edwards Deming

The Great Process Improvement Secret

19 October, 2014 by James Lawther 8 Comments

How to be a Process Guru What is the one simple truth the Process Improvement Gurus know? Just flick through the SlideShare and I will spill the beans…  Full screen is best.   Unfortunately, if you are reading this via e-Mail you will have to visit SlideShare to find out.  In full Technicolor glory. If you enjoyed this […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: beliefs, lean thinking, management style, SlideShare

Are Sales Incentives a Good Thing?

11 October, 2014 by James Lawther 7 Comments

Saint Francis de Sales

Should you incentivise your sales staff? It is widely known that if you want to drive sales you need to incentivise your staff.  Sales men are a mercenary lot and they only respond to cash. Paying out large sales incentives is the default option. Yet a few companies that don’t believe in individual incentives.  Instead, they […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, incentives, point optimisation, sales, teamwork

The “A” Team

4 October, 2014 by James Lawther 5 Comments

Mr T Fool

The escalation What do you do when things get out of hand?  When your staff are bombarded with queries that they can’t handle? There are two lines of thought… Management Model 1: First split your staff into two pools, the experienced people who know what they are doing and the less so (who presumably don’t) […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, call centre, cheap and nasty, escalation, first call resolution, learning, mitigating demand, office productivity

  • « Previous Page
  • 1
  • …
  • 51
  • 52
  • 53
  • 54
  • 55
  • …
  • 156
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Call Centre Metrics the Zappos Way

  • Glory Lasts Forever

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in