Why leave them waiting? If your customers are phoning you, texting you, mailing you and some have even gone to the lengths of visiting you and are standing there looking at you, then it is a fair bet that they want something. Rule 1 is to prioritise the work, but prioritising it isn’t enough, you can […]
Rule 1: Prioritise the Work
Café Culture The other day I walked into a café; it was a popular place, there were people crowded around all the tables. Three members of staff were on duty. They were having a long and detailed conversation about a stock-take. I stood and waited. I waited and stood. The staff gave me a good […]
The Problem With Education
What was your time at school like? The Organisational Development Consultant Peter Block gives a rather disarming view of his own experience: When I went to school we competed. When I got my “B” I needed somebody to get a “D” or an “F” or I was in trouble. If I had any integrity — which I don’t […]
How to Listen
I was once a bright young thing Don’t laugh, we are talking 20 make that 25 years ago I was a management trainee for a FTSE 100 company I had a First Class Degree And I was MBA educated The world was my oyster I thought I could conquer everything, I was going to be the next […]
Red is Good Green is Bad
The RAG status We love RAG statuses, Red, Amber, Green: My project is on track :) We are meeting all our SLA’s :) We have some minor resourcing issues :/ Our cost performance is upper quartile :) We manage our businesses with green happy faces. It gives executives a sense of control. And if performance […]
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