Organisations are complicated They have: Customer requirements Partner requirements Legal requirements Compliance requirements Legacy systems Specialist teams Obsolete databases Competitive pressure Profitability problems And all those competing priorities are in conflict with each other. How do we manage complexity? By creating process and structure: RACI frameworks Target Operating Models Interim targets Delegated authority levels KPIs Heads […]
How Good Are Your People? Comparatively?
The theory of comparative advantage In 1817 the economist David Ricardo developed the theory of comparative advantage. It explains why nations trade. He gave this example to explain it: Scenario 1. Imagine the economy consists of two countries that produce both cloth and wine; Portugal and England. Though their output is of equal quality, Portugal is […]
Should You Benchmark?
Benchmarking and best practice I spent 8 hours today learning all about benchmarking. It was fascinating… Here are some of the highlights: You should benchmark against procedures that are accepted as being the most effective. Benchmarking provides a means to compare your firm against other businesses, and identify areas where you can improve your performance The […]
Prove Me Wrong!
Confirmation bias A scientist has asked you to take part in a test. It is a simple test, all you have to do is work out a pattern of numbers. He gives you three numbers to start with and then asks you to give him another set of three numbers. In return he will let you […]
Justice Isn’t All That It Seems
Things don’t always work the way they should Take the judicial system as an example. We hope that judges are always fair and impartial. That they apply the logic of the law in an even-handed way. After all, justice is blind. But if you wanted to challenge this assumption you could probably drive a cart […]
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