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The One Place You Should Excel

25 January, 2018 by James Lawther Leave a Comment

Excellence Managers talk a lot about excellence.  It monopolises their communication. They rattle on about: Being best of breed Transcending the top quartile Utilising best practice Becoming best-in-class, world-class and maybe even intergalactic-class I’m sure you have heard something similar along the way. But it is only talk There are a handful of problems with […]

Filed Under: Blog, Process Improvement Tagged With: best practice, rhetoric

Is Big Always Strategic?

15 January, 2018 by James Lawther 7 Comments

Bridge

The small project Today you (and I) will be confronted by a handful of “small projects”.  Things that you could nail down within a couple of weeks.  Small things that will make your business work better.  Perhaps you could: Free up some space on the servers to make them run more efficiently. Draw up a […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, project management, strategy, test and learn

Myopic Management

8 January, 2018 by James Lawther 2 Comments

Myopic Management

The quick fix Managers are problem solvers. We spend our days finding issues and fixing them: We solve the problem of low sales by offering discounts. We solve the problem of high costs by cutting budgets. We solve the problem of poor quality by extra inspection. Our time is filled with discrete problem after discrete […]

Filed Under: Blog, Process Improvement Tagged With: accountability, blame, collaboration, command and control, objective setting, point optimisation, roles and responsibilities

The Two Faces of Accountability

1 January, 2018 by James Lawther 7 Comments

Accountability When things go wrong there is a simple solution. Politicians do it, journalists do it, managers do it and even my children do it.   When things go wrong we search for somebody to blame “hold accountable”.  It’s in our nature. Fortunately it is more nuanced than that. There are two ways we can […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, learning, management style, reinforcing behaviour, root cause analysis

Data and Wisdom

28 December, 2017 by James Lawther 3 Comments

Internet Claims

Internet Claims I came across three interesting claims whilst searching the internet this week, I thought I’d share them with you… Claim 1: 90% of the world’s data was created in the past 2 years ~ Science Daily Claim 2: An ounce of information is worth a pound of data An ounce of knowledge is […]

Filed Under: Blog, Operations Analysis Tagged With: big data, data is not information

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