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Don’t Trust Them

4 February, 2010 by James Lawther Leave a Comment

FBI

I found a fascinating article on Euronews about the state of America’s security agencies.  As well as the FBI and the CIA there are 14 other agencies, all of which report through to the “Director of National Intelligence”. Apparently what these 16 agencies don’t know between them isn’t worth knowing. The failings in US counter […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, government, silo management, trust

Who Can You Trust?

3 February, 2010 by James Lawther Leave a Comment

An Arab diplomat has had his marriage annulled.  The gentleman only met his wife to be a couple of times before the arranged marriage; on each occasion her face was hidden behind a niqab. It is alleged that after the marriage certificate was signed the man tried to give his wife a kiss.  It was […]

Filed Under: Blog, Employee Engagement Tagged With: trust

KISS

1 February, 2010 by James Lawther Leave a Comment

I bought a train ticket to London over the internet, it cost me £131.00.  I decided to pick it up at the station rather than pay to have it delivered. At 6:15 in the morning I entered my 8 digit code into the machine only to be told that I also needed to insert the […]

Filed Under: Blog, Employee Engagement Tagged With: East Midlands Trains, error proofing, information technology, poor service, video

Raw Fish

23 January, 2010 by James Lawther Leave a Comment

Have you ever visited Yo Suhi?  If you haven’t have a look at the video. The restaurant is a marvel in terms of giving customers what they want without any fuss.  You take the food that you want off the conveyor belt.  The chefs just keep it topped up.  If you want service there is […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fast food, video, Yo Sushi

Can We Win The Afghan War?

22 January, 2010 by James Lawther Leave a Comment

Apparently the Afghan police have an attrition rate approaching 25%. Consequently there is huge pressure to recruit, just to keep the numbers up. The Afghan authorities have clear policies about who makes a suitable recruit, but tragically these are not being followed. On the 3rd November 5 British soldiers and 2 Afghani police officers were […]

Filed Under: Blog, Process Improvement Tagged With: process control, recruitment

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