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Chasing Happiness

9 February, 2010 by James Lawther Leave a Comment

According to Aldous Huxley “Happiness is not achieved by the conscious pursuit of happiness: it is generally the by-product of other activities.” I think he has a point. This got me thinking, how many different nouns could I substitute in the quote for “Happiness”? 1.  Fun 2.  Money 3.  Love 4.  Acceptance 5.  Success … […]

Filed Under: Blog, Operations Analysis Tagged With: inputs and outputs, measurement

Retail Therapy

9 February, 2010 by James Lawther Leave a Comment

I tried using Ocado for my internet shopping this week.  I was expecting it to be remarkably like all the other home delivery services, but it wasn’t.  They did a number of things that impressed me: 1.  The delivery man offered to bring my shopping into the kitchen rather than dumping it on the front […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, customer focus, purpose, video

Old Hindu Proverb

8 February, 2010 by James Lawther Leave a Comment

Doctor

“No physician is really good before he has killed one or two patients” I am not suggesting you kill somebody, but a bit of test and learn goes a long way. There is no substitute for experience. Image by Erik Veland

Filed Under: Blog, Employee Engagement Tagged With: learning, medicine, test and learn

Legal Eagles

5 February, 2010 by James Lawther Leave a Comment

The BBC ran a story yesterday about the effectiveness of the jury system.  A two year research programme looking at 68,000 verdicts has been undertaken. They came up with the following statistics: 70% of jurors said they understood the judge’s instructions. 31% of jurors actually could recall the judge’s instructions. 48% of jurors could recall […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, legal system, work instructions

Who Is The Problem?

4 February, 2010 by James Lawther Leave a Comment

Most business processes are broken.  Think of the last time you bought something, could the supplier have handled it better?  If the processes are that obviously flawed making them better should be fairly simple. Still, most process improvement projects fail. There is an equation that explains this: Success = Quality x Acceptance The probability of […]

Filed Under: Blog, Employee Engagement Tagged With: fessing up, political will

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