There are three ways you can improve your performance: 1. You can improve the what, what product do you deliver? Could you make it better? 2. You can improve the who, who delivers it for you? Are they engaged and motivated? 3. You can improve the how, how do you do it? Improve the process. […]
The Alternative to Shouting at Your Staff
How do you get people to comply? How do you make sure that they follow the right procedures, stack the shelves in the right order or answer the phone in the right way? Check and Shout. Check they did what you wanted and shout at them if they didn’t. Alternatively you could look at why […]
Mr Motivator
We all know about the carrot and stick, but do they work? Embedded below is a fascinating talk by Dan Pink at the the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA). Apparently the solution is to work on your “transcendent purpose”. Well worth a ten minute ponder.
The Professional
Sometimes I come across people who are really hard to convince of the need to look at an organisation as a set of processes, as one big system. They don’t see the relevance to their daily work. Often these people are “professionals”. They have been trained for years in the optimisation of one aspect of […]
Best Practice
As a rule I don’t like the idea of best practice. It implies that perfection exists, if you are applying best practice then by definition you can’t get better. I struggle with that idea. I think I have been proven wrong though. Have a look at the video below. Maybe best practice really does exist: […]
- « Previous Page
- 1
- …
- 132
- 133
- 134
- 135
- 136
- …
- 156
- Next Page »