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All That Glisters…

23 July, 2019 by James Lawther Leave a Comment

The Next Big Thing

The next big thing There is a revolution going on in the world of medicine.  Robotic surgery equipment is being installed in operating theatres across the western world.  The robots allow surgeons to make far smaller incisions and operate much more precisely.  The surgeon doesn’t have to contend with slippery instruments and the robot has […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, capital investment, checklist, human nature, information technology

Pointless Conversations

16 July, 2019 by James Lawther Leave a Comment

Defining the metric People get very excited about metrics; they spend hours debating exceptions and accuracy.  The definition becomes everything. Imagine the conversation: My Boss: You take too long to get to work in the morning; we must measure performance. What should the target be? Me: I’m not sure; there are several things we should […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, Goodhart's law, key performance indicators, measurement, objective setting, performance management, systems thinking

The Performance Pyramid

6 July, 2019 by James Lawther Leave a Comment

F1 Professor Mark Jenkins Mark Jenkins is the Professor of Business Strategy at Cranfield School of Management. He has spent time studying Formula One, trying to understand what creates great performance. I’m a bit sceptical of people who study “great” organisations. The genre leading books In Search of Excellence and Good to Great have both […]

Filed Under: Best of the Web, Employee Engagement Tagged With: continuous improvement, culture, learning, management style, purpose, teamwork

A Bum Question

30 June, 2019 by James Lawther 2 Comments

360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer.  A right and a wrong one. The wrong answer has many variants… Yes — too brutal Try a bigger size — too honest I think it is the colour — […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, credibility, human nature, human resources, performance management, trust

Coercion, Fear and Ebola

24 June, 2019 by James Lawther Leave a Comment

A frightening disease There is an outbreak of Ebola in the Democratic Republic of the Congo. Healthcare workers are desperately trying to contain the infection. The first signs of the disease appear within a couple of weeks of infection. They include fever, headaches and sore throats.  Vomiting and diarrhoea follow, then internal and external bleeding […]

Filed Under: Blog, Employee Engagement Tagged With: command and control, fear and anxiety, human nature, motivation, perceived risk

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