The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Why Do You Have a Boss?

18 October, 2016 by James Lawther Leave a Comment

Pre History

In the primordial swamp, single cell organisms developed.  They formed symbiotic relationships.  These relationships needed controlling.  So the organisms developed hormones, nervous systems and brains to help them function.

The bacteria came before the lion.

Ancient History

On the fertile plains, people grouped together.  They built villages and towns.  As the towns grew they needed coordination.  So the people created law and order, sanitation and education.  They elected politicians to help them function.

The hamlet came before the city.

Recent History

In the burgeoning cities, merchants joined forces.  They built and insured ships.  As their businesses grew they needed:

  • Accountants to count the money
  • Clerks to underwrite the risks
  • HR to make sure people were treated fairly
  • IT systems to store the records
  • A chief executive to guide the strategy

The businesses created managers to help them function.

The partnership came before the conglomerate.

Hierarchies evolve from the bottom up

In any system, the hierarchy develops to support the bottom. To help the component parts be as effective as possible.

So the job of the manager…

Is to help the shop floor.  To provide resources and overcome disputes.  To coordinate training and build a supporting infrastructure.  A manager is paid to make the workers work as easy as possible.  To help them function.

Unfortunately, this fact appears to have passed many a boss by.

If you enjoyed this post click here to receive the next

The Boss

Read another opinion

Image by Mohammed Nairooz

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, management style, systems thinking

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Glory Lasts Forever

  • Regression to The Mean

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in