The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Lessons From Sherlock Holmes About Management Information

20 March, 2012 by James Lawther 4 Comments

In Arthur Conan Doyle’s novel “A Study in Scarlet” Dr. Watson is amazed to discover that Sherlock Holmes doesn’t appreciate that the Earth spins around the Sun.  How could a man of such insight and intelligence be so, well, stupid?

When challenged, Sherlock utters the immortal line:

“What the deuce is it to me? … You say that we go around the sun.  If we went round the moon it wouldn’t make a pennyworth of difference to me or my work”

We have a finite capacity to process information, our brains are only so big, and our working memory, the bit that does the thinking, can, at best, process 7 or 8 pieces of information at any one time.  My wife is impressed if I can hold down 3

It is a wise man who is able to split out what is really important to him and focus on that, rather than believing he needs every possible piece of information at his finger tips

Something to ponder as you plough through page 97 of your monthly management information “dashboard”

Management Information and Sherlock Holmes

Read another opinion

Image by twm1340

Filed Under: Blog, Operations Analysis Tagged With: data is not information, simplicity

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. maz iqbal says

    25 March, 2012 at 10:09 am

    HEllo James
    Are you sure you are not a zen student / practitioner?

    What you write in this post is in exactly in tune with zen which favours simplicity and what is so. With zen, you strip away all that is not essential. Furthermore, with zen you work with what is so – experience – rather than get all wrapped up with theory!

    What can I say, except to say that this is a wise post and one which I am in complete agreement with.

    Maz

    Reply
    • Adrian Swinscoe says

      26 March, 2012 at 10:21 am

      Hi James,
      I’m with Maz on this……simplicity and getting rid of the weeds whilst hard work can produce things that are of the most beauty and usefulness.

      Adrian

      Reply
  2. Larry Raymond says

    10 April, 2012 at 8:58 pm

    I think it depends on the person. I have known individuals that could not function at full capacity if they did not multi-task beyond belief. For some it is a necessity.

    Reply
    • James Lawther says

      11 April, 2012 at 8:31 am

      Thanks for your comment Larry, I think some believe that for them it is a necessity. I work with plenty who do. I just wonder how effective they could be if they backed away from this belief. Is it self limiting?

      JL

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Should You Punish Mistakes?

  • Do Slogans Work for You?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in