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Small Business is Beautiful Business

25 August, 2010 by James Lawther Leave a Comment

If you work for your own company the best way to get a pay rise is to keep your customers happy.  That is where the money comes from.

If you work for somebody else’s (large) company the best way to get a pay rise is to keep your boss happy.  That is where the money comes from.

You would hope that keeping your customers happy is what your boss wants.  But in reality he probably wants to cut costs, launch new products, create risk reduction policies or deliver a social responsibility strategy.  These won’t necessarily do anything for your customers.

So if you want really good service, go to an owner run business.

The exception that proves the rule?  John Lewis, but then that is an owner managed business.

Image by lizsmith

Filed Under: Blog, Process Improvement Tagged With: customer focus, employee ownership, John Lewis, silo management

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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