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22 August, 2010 by James Lawther Leave a Comment

Please could somebody tell me how this resolved my issue?  Would my reply make any difference?  Is the help desk setting out to help me, or tidy up its internal targets?

 

 

From: Gary *****
Sent: 21 May 2010 09:35
To: James Lawther
Subject: Fault Call [Scanned]

Hi James

We are currently changing our helpdesk system and I am going through any old outstanding faults. You logged call ref 323214, regarding a memory problem when copying a chart. Could you let me know if this is still a problem?

Thanks

Gary *****
IT Support Analyst
Ext *****

Image by Francisco Martinez

Filed Under: Blog, Operations Analysis Tagged With: poor service, targets

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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