The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Do Dragons Nurture Ideas or Slaughter Them?

28 November, 2013 by James Lawther 8 Comments

The dragon

Imagine you are an entrepreneur You have a great idea that needs funding, what do you do? Find a venture capitalist or business angel and ask them to invest.  The chances are the first one will say no, but if it is a good idea and you ask ten dragons then maybe one will say […]

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, capital investment, innovation, management style, work out

The Pandora’s Box of Service Improvement, Dare You Open it?

2 May, 2011 by James Lawther Leave a Comment

At the heart of Lean Thinking is a beautifully simple idea, it is that you should only do things that a customer is prepared to pay for.  Anything else you do is “waste”. I prefer the word “stupid”.  It is harsher and blunter than waste but gets the point over.  (I didn’t graduate form a […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: innovation, lean thinking, purpose, service improvement, teamwork, work out

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Brilliance Alone Won’t Take You Far

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in