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Layering Your Problems In

13 March, 2016 by James Lawther 6 Comments

Creating Problems

How to cook a leg of lamb When my wife cooks a leg of lamb she asks me to cut off the last 7 inches – the shank. Cutting the last few inches off a leg of lamb is not easy.  It requires a hack saw and good deal of gusto.  By the time the […]

Filed Under: Blog, Process Improvement Tagged With: bad process, complexity, quality control, reinforcing behaviour, waste, work around

Problem Solving – All Buck and No Bang

15 February, 2016 by James Lawther 6 Comments

quick fix

There are two ways to solve a problem: First order problem solving: Also known as the quick fix. This type of problem solving removes the issue.  E.g. getting the information you need to finish a task.  But it doesn’t do anything to stop the problem happening again. Fixing a problem this way often causes a […]

Filed Under: Blog, Process Improvement Tagged With: collaboration, problem solving, rework, root cause analysis, work around

Where Will the Work Around Take You?

26 October, 2012 by Mark Davis 8 Comments

Work Around

This is a guest post by Mark Davis I hate to admit it, but my plumbing is starting to fail. No, not my personal plumbing – that would be another issue entirely, and one I’d be more likely to share with my physician than with an international audience. The topic here is the plumbing in […]

Filed Under: Blog, Process Improvement Tagged With: rework, waste, work around

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