The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Elephant in the Office

22 March, 2024 by James Lawther Leave a Comment

Elephant in a Suit

Silo Thinking In every business, the work flows around the organisation something like this… That is a little simplistic, as the work can ebb, flow and go back on itself. It may also be that your organisation employs underwriters, data specialists or doctors, but the principal points are the same. Work flows around the organisation […]

Filed Under: Blog, Process Improvement Tagged With: cooperation, cross-functional processes, efficiency versus effectiveness, ignorance, poor service, silo management, systems thinking, waste

Reduce, Reuse, Recycle

10 June, 2019 by Phil Norton Leave a Comment

Reduce Reuse Recycle

The environmental rallying call I often hear environmentalists use the terms Reduce, Reuse, Recycle. They refer to the ways in which we can create less waste and minimise our impact on the environment. These terms are equally applicable to businesses. Business waste isn’t solely environmental — though some companies are guilty of generating plenty of […]

Filed Under: Blog, Process Improvement Tagged With: lean thinking, waste

Sweat the Small Stuff

25 March, 2019 by James Lawther Leave a Comment

TED Talk Rory Sutherland Rory Sutherland points out that big, strategic, expensive initiatives don’t always work. There are a myriad of small projects that are just as powerful. Although big important people like big important projects, the money that they throw about is often wasted. Rory urges us to figure out what the small inexpensive […]

Filed Under: Best of the Web, Blog, Process Improvement Tagged With: assumptions, capital investment, continuous improvement, Rory Sutherland, TED talks, waste

Efficiency or Productivity

24 November, 2018 by James Lawther 6 Comments

Efficiency versus Productivity

Which is better? Should you be more efficient or more productive? On the face of it they sound like very similar things, so does it matter which you strive to be? Efficiency is the amount of input you use to produce a standard level of output.  If you become more efficient you do the same […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, human nature, office productivity, waste

Headroom

26 October, 2018 by James Lawther Leave a Comment

Headroom

We all have two tasks: The first task is to do the work: to answer customer queries, lay electric cables or to drill holes and fill teeth.  The first task is your day job, whatever you do for a living. The second task is to do that day job better: to reduce downtime, remove obstacles […]

Filed Under: Blog, Process Improvement Tagged With: capacity, continuous improvement, cost saving, empowerment, waste

  • 1
  • 2
  • 3
  • …
  • 7
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Glory Lasts Forever

  • Regression to The Mean

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in