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Quality Control Doesn’t Work (and how to fix it)

12 January, 2013 by James Lawther 5 Comments

Here is a bold statement, “inspection doesn’t work“; (literally bold).  Yet every organisation I have ever worked for uses and pays for quality controllers.  They can’t all be wrong can they?  What makes me think I am so right? Maybe, if you read this I will convince you: The shadow illusion. Or perhaps this: Fooling […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: error proofing, human nature, quality control, vigilance decrement, wasted intellect

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