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The Management Conundrum

16 March, 2020 by James Lawther Leave a Comment

Trust or control? Imagine a scenario where your employees keep on changing things.  All in the name of improvement and innovation.  Everybody is spending time making your organisation run that little bit better.  It sounds great, a management nirvana,  until you realise that they are tinkering with processes, messing with procedures and running roughshod over […]

Filed Under: Blog, Employee Engagement Tagged With: command and control, compliance, Dilbert, human nature, management style, trust

Brilliance Alone Won’t Take You Far

23 October, 2019 by James Lawther Leave a Comment

The land grab In the 17th and 18th centuries the European superpowers; Britain, Spain, France, Portugal and the Netherlands were racing to conquer the world.  They were hell bent on colonising the Americas, Africa and Asia for themselves.  The Europeans were engage in a land grab of monumental proportions. The colonies were dependant on the […]

Filed Under: Blog, Employee Engagement Tagged With: collaboration, short term thinking, test and learn, trust, usability testing

A Bum Question

30 June, 2019 by James Lawther 2 Comments

360-degree feedback Does my bum look big in this? If you have ever been asked that question, you know there are two types of answer.  A right and a wrong one. The wrong answer has many variants… Yes — too brutal Try a bigger size — too honest I think it is the colour — […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, credibility, human nature, human resources, performance management, trust

Taking the Sting out of Failure

2 December, 2018 by James Lawther 2 Comments

The failure A couple of years ago I had a workplace nightmare.  I was pushing a big initiative and I needed it to be a success.  I had my boss’s boss on my back and the project was going belly up.  It was all very unpleasant. There were a few rays of light.  A couple […]

Filed Under: Blog, Employee Engagement Tagged With: Aviation Safety Reporting System, blame, culture, human nature, trust

Everybody Cheats

15 October, 2018 by James Lawther Leave a Comment

Everybody Cheats

Who can you trust? When I was a small boy, the most exciting thing in the world was a day trip to London with my father.  I was brought up in a field in deepest Yorkshire.  The big smoke was amazing.  It had museums, skyscrapers, underground trains, toy shops, galleries and ice cream.  Best of […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, human nature, incentives, measurement, performance management, reinforcing behaviour, targets, trust

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