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The Solution to Everything

28 November, 2016 by James Lawther 6 Comments

Hammer

Management is full of solutions… There is always another management solution.  Something that we must invest in.  Over the past 20 years or so the solutions I have seen include: Analytics Big Data Big Scale Value Analysis Customer Journey Mapping Customer Relationship Management Customer Satisfaction Measurement Business Process Re-engineering Business Process Outsourcing Near Shoring Off […]

Filed Under: Blog, Process Improvement Tagged With: problem solving, purpose, solutioneering

Solutioneering

29 December, 2015 by James Lawther 1 Comment

solutioneering: səˈluːʃ(ə)nɪərɪŋ/ noun attempting to solve a problem or deal with a difficult situation without understanding it the branch of management concerned with embedding the latest management thinking as fast as possible a mechanism of creating activity that gives the appearance of progress without developing forward motion a field of study concerned with characterising a problem by […]

Filed Under: Blog, Process Improvement Tagged With: bad process, group think, human nature, ignorance, management style, solutioneering

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