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The Great Post Office Scandal

6 March, 2024 by James Lawther Leave a Comment

Post Box

A Case Study of a Dysfunctional Culture Nick Wallis writes a story that should be a work of science fiction. Like Jurassic Park, he takes a ridiculous premise but then plays the idea through in a totally believable way. Nobody could recreate the dinosaurs, but good fiction takes a bizarre proposition and makes the outcome […]

Filed Under: Blog, Book Tagged With: case study, cost of poor quality, cost saving, culture, fessing up, ignorance, Post Office, purpose, supply chain, targets

Take Me To Your Leader!

26 July, 2023 by James Lawther Leave a Comment

Dalek Leadership

Leadership Versus Management Fashions change, over the past twenty years we have stopped valuing management and started to value leadership. In an effort to promote leadership, businesses around the country have rechristend their “senior management teams” as “senior leadership teams”. I even worked for an organisation that insisted that all managers were called leaders, presumably […]

Filed Under: Blog, Wild Cards Tagged With: human resources, job titles, leadership, management, management style, purpose

Does Culture Eat Strategy for Breakfast?

8 June, 2022 by James Lawther 2 Comments

Does a Learning Culture Eat Strategy for Breakfast?

My Favourite Quote Peter Drucker once said that “Culture eats strategy for breakfast”. Those words chime so loudly for me that it is like sitting in the belfry next to Big Ben. Just because I agree with a statement doesn’t make it right. Beliefs are dangerous things, so I decided I had better check. Is […]

Filed Under: Blog, Employee Engagement Tagged With: culture, fear and anxiety, flow, learning, measurement, operational excellence, performance management, purpose

How to Make a Pile of Money

14 October, 2019 by James Lawther Leave a Comment

Continuous Improvement When he died last year Feodor Ingvar Kamprad was worth — depending on who you listen to —  somewhere between 3 and 28 billion dollars.  According to Forbes he was one of the ten richest men in the world.  How you can misplace $25 billion and still be one of the world’s richest […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, devil is in the detail, lean thinking, purpose, Tim Harford

The Performance Pyramid

6 July, 2019 by James Lawther Leave a Comment

F1 Professor Mark Jenkins Mark Jenkins is the Professor of Business Strategy at Cranfield School of Management. He has spent time studying Formula One, trying to understand what creates great performance. I’m a bit sceptical of people who study “great” organisations. The genre leading books In Search of Excellence and Good to Great have both […]

Filed Under: Best of the Web, Employee Engagement Tagged With: continuous improvement, culture, learning, management style, purpose, teamwork

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