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Are You a Lazy Manager?

25 June, 2013 by James Lawther 4 Comments

lazy manager

I’m all for blanket policies, they make life easy, everybody knows where they stand: Everybody on the same pay scale Everybody entitled to the same amount of holiday Everybody gets the same computer If you treat everyone fairly then everyone feels fairly treated. But I’m not so keen on blanket solutions A few years ago […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, employee performance measures, problem solving, public relations, root cause analysis

Are you Addicted to Free Money?

25 February, 2012 by James Lawther 3 Comments

There is lots of “free money” out there.  Companies are making millions.  Let me give you some examples: A bank whose customers send them payments but don’t include their account details, the bank has no idea where to credit the cash.  They sit on it for a while, waiting for the customer to claim it, […]

Filed Under: Blog, Employee Engagement Tagged With: fessing up, marketing, public relations, video

Smoking Public Relations

27 August, 2010 by James Lawther Leave a Comment

Toyota have recently been lambasted for faulty floor mats and sticking accelerator pedals, resulting in a multi billion pound recall. Ferrari on the other hand have had ten of their super cars burst into flames and a representative told Just Auto “It is important to differentiate between what is a vehicle fire and outside factors […]

Filed Under: Blog, Operations Analysis Tagged With: accountability, customer focus, public relations, Toyota, video

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