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Service Prioritisation System

12 August, 2010 by James Lawther Leave a Comment

I met the Service Director of a large (very!) engineering company.  They sell £5 million plus ticket items and then service them for their customers. He proudly told me about their new customer service prioritisation system. It runs an algorithm that tells him which of his backlog of service requests is most important and they […]

Filed Under: Blog, Process Improvement Tagged With: information technology, poor service, proactive reprioritisation

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