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If You Can’t Measure It, You Can’t Manage It

21 June, 2022 by James Lawther Leave a Comment

You Can’t Manage What You Can’t Measure

Unhelpful Statements One of Peter Drucker’s maxims was “if you can’t measure it, you can’t manage it”. I have lots of sympathy for the statement. If you aren’t measuring performance, you can’t see if it is getting better or worse; if you don’t know if it is getting better or worse, you aren’t managing it. I like a robust […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, command and control, key performance indicators, measurement, Peter Drucker, targets

Efficiency versus Effectiveness

15 June, 2022 by James Lawther Leave a Comment

Is the cybertruck efficient or effective?

Quality Problems How do you define efficiency versus effectiveness? If you google “Tesla build quality“, you will uncover a mountain of complaints and dissatisfaction. [There] are problems with the rear-view mirrors, trim pieces, uneven panel gaps, sun visors, top halves, and rubber seals. ~ autoevolution.com Tesla has long been known to have issues with quality control, especially when […]

Filed Under: Blog, Wild Cards Tagged With: continuous improvement, cost of poor quality, efficiency versus effectiveness, Peter Drucker, Russel L. Ackoff

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