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Do You Design Against Demand?

5 March, 2013 by James Lawther 5 Comments

Here is a very simple 2 step improvement idea for you: Understand the customer demands that are placed on your organisation Design your infrastructure and processes to meet those demands. Or, to put it a little less managerially, find out why your customers call you, then work out the best way to give them what […]

Filed Under: Blog, Process Improvement Tagged With: customer requirements, economies of scale, efficiency versus effectiveness, form follows function, Olympics, service design, video

The Swimming Teacher

18 August, 2010 by James Lawther Leave a Comment

I have a swimming teacher, she competed in the Olympics twice (she is a bit quicker than me). When she was 15 she used to drag her parents out of bed at 5 am so that they could take her to the pool. Because swimming is her passion she tries that bit harderBecause she tries […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, Olympics, purpose

Black Men can’t Swim

12 August, 2010 by James Lawther Leave a Comment

How many Olympic class black swimmers can you think of?  Eric Moussambani? There is an evolutionary theory for this: White people have evolved to live in cold climates, so have a layer of subcutaneous fat to keep them warm.  This also aids buoyancy.  Black people on the other hand carry less fat and tend to […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, capability, Olympics, video

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