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You Had One Job!

8 February, 2024 by James Lawther Leave a Comment

laundrette

Design Error I’m in the doghouse. Mrs Lawther asked me to do the washing whilst she was out. As I am a modern man and expect to do my bit, I was happy to comply with the request. Unfortunately, there was a complication. The washing included my wife’s very chic and expensive dress. Ordinarily, this […]

Filed Under: Blog, Process Improvement Tagged With: culture, design error, error proofing, fail safe, feedback, human error, mental models, simplicity, usability testing, visual management

Mental Models and the Long Way to Liverpool

12 June, 2020 by James Lawther Leave a Comment

Mental Models We all rely on mental models to guide us through life. They are our maps of reality and we use them to get the best outcomes possible. But where do those models come from and who is to say they are right? A family wedding A few years ago I went to a […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, beliefs, communication, human nature, ignorance, learning, mental models

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