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W.A.I.T.

26 January, 2014 by James Lawther 4 Comments

listening skills

In his book To Sell is Human Dan Pink puts forward a simple idea.  Whatever your walk of life you sell things: My wife sells doing the dishes to me I am selling ideas to you You sell projects to sponsors Every day we try to coax, cajole and convince people to do something for us. […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: communication, Daniel Pink, do as I say, human nature, management style

Simple is the New Clever

30 December, 2013 by James Lawther 10 Comments

Management is about clarity But clarity is a rare gift… Most of us like to be more strategic in our communication… We love to look serious and feel clever… Nobody likes to sound simple We must penetrate the customer base vertically and horizontally If we reallocate our assets we can achieve synergy and benefit from […]

Filed Under: Blog, Process Improvement Tagged With: communication, complexity, Dilbert, management style, simplicity

The SMART Goal Myth

19 December, 2013 by James Lawther 20 Comments

I have been on a leadership course. I’ve learnt that if I want to improve my team’s performance I must set them all SMART goals.  A goal that is Specific, Measurable, Attainable, Relevant and Time bound — I bet you’ve been on the same course. A good SMART goal is something like: “increase sales rates from 15% to 22% by […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, management style, objective setting, SMART goals

Five Useful Questions

8 December, 2013 by Hugh Alley 5 Comments

5 questions

This is a guest post. One of the marks of great leaders is that they ask great questions.  How did they learn those great questions and where could you learn some to ask? Five great questions Mike Rother at University of Michigan has pulled together a set of five very useful questions that prove remarkably […]

Filed Under: Blog, Process Improvement Tagged With: communication, management style, training

Getting it Right When it all Goes Wrong

4 December, 2013 by James Lawther 5 Comments

Sometimes it all goes wrong, there is a calamity, a disaster or a screw up. Shit happens. There is only one sensible response when it all goes a bit Pete Tong; understand why and then do something to stop it happening again — it works even better when done quickly. This is not a revelation. My father […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, communication, fessing up, management style, trust

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