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Organisational Mechanics

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Half Full or Half Empty

23 January, 2016 by James Lawther 6 Comments

half full or half empty

Which are you? I was talking to a rugby player yesterday. I don’t like sporting analogies much; just because you can run 100 meters faster than anybody else doesn’t make you a great manager.  But he told me a fascinating story about coaching… An odd approach His best coach had a strange post match strategy. When […]

Filed Under: Blog, Employee Engagement Tagged With: blame, human nature, management style, motivation

Saint or Sinner

18 January, 2016 by James Lawther 8 Comments

saint or sinner

Two employees: Employee 1: Jane When faced with an issue Jane will improvise and adapt her approach. She doesn’t bother her manager or others. If Jane notices that somebody else has made a mistake she fixes it. There is no noise or palaver, she keeps things moving. Jane never makes any mistakes herself, or at least never […]

Filed Under: Blog, Employee Engagement Tagged With: bitching and moaning, conformity, continuous improvement, group think, management style, stereotype

Solutioneering

29 December, 2015 by James Lawther 1 Comment

solutioneering: səˈluːʃ(ə)nɪərɪŋ/ noun attempting to solve a problem or deal with a difficult situation without understanding it the branch of management concerned with embedding the latest management thinking as fast as possible a mechanism of creating activity that gives the appearance of progress without developing forward motion a field of study concerned with characterising a problem by […]

Filed Under: Blog, Process Improvement Tagged With: bad process, group think, human nature, ignorance, management style, solutioneering

Busy Doing Nothing

13 December, 2015 by James Lawther 4 Comments

I am a busy man An executive with a burgeoning inbox — or so I tell my wife. This week I… Wrote presentations Prepared for audits Attend stakeholder briefings Drafted investment proposals Wrote appraisals Reviewed budgets Socialised information Reorganised departments Hired new staff Brainstormed solutions Talked about customers Discussed automation strategies Visited suppliers Defined new […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, human nature, management style, purpose, video, wasted intellect

Are You Difficult to Work For?

13 November, 2015 by Annette Franz (Gleneicki) 3 Comments

Customer effort There’s a lot of talk about how much effort a customer is required to put forth to complete some task with an organization. Whether it’s to buy a product, to get an issue resolved, or to do something else. There’s even a way to measure this effort, using the customer effort score. If […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, customer effort, employee performance measures, management style, waste

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Try This:

  • Solutioneering

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  • Should You Punish Mistakes?

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