The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Reducing Complexity

4 May, 2020 by James Lawther Leave a Comment

Avoiding Overwhelm In their book Meltdown, Clearfield and Tilcsik show how complicated systems fail.  They discuss nuclear accidents, financial disasters and medical mishaps and show how we can avoid disasters by reducing complexity. The more complex our systems become, the less easy they are to understand. So they become harder to fix when they break. Add […]

Filed Under: Blog, Operations Analysis Tagged With: accident prevention, aviation, communication, complexity, data is not information, data presentation, error proofing, graphical user interface, less is more

The Problem With Technology

24 October, 2012 by James Lawther 4 Comments

Alarm Clock

I’m on holiday.  Two weeks in southwest France.  Glorious autumnal weather, misty mornings, bright sunny days and trees with leaves of every shade from burnt copper to liquid gold (very poetic if a little formulaic, sorry). Of course to get here involved a little trauma; no pain no gain.  I had to leave home at […]

Filed Under: Blog, Process Improvement Tagged With: complexity, error proofing, form follows function, graphical user interface, interactive voice response, less is more, web site design

The Monument

3 November, 2010 by James Lawther Leave a Comment

In the manufacturing world they use the term “monument” to refer to any piece of equipment that is too big for its purpose. They are expensive pieces of capital equipment that drive massive economies of scale at a local level but fundamentally mess up the total system. Because of their inflexibility they must be “fed” […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, graphical user interface, information technology, interactive voice response, service design, service improvement

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Did Process Improvement Destroy Starbucks?

  • Sex and Soap Powder, Trial and Error

  • Why Were You Late for Work?

  • Is it Five O’Clock Yet?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in