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Quantity Versus Quality

29 August, 2014 by James Lawther 5 Comments

Conventional management wisdom: You can have quality or quantity but you can’t have both. Bang ’em out quick Sod the quality, feel the width Cost, quality, speed ~ pick any 2 Even the Romans knew this was the case. It is quality rather than quantity that matters ~ Lucius Annaeus Seneca So if you want […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, cost versus quality

Quality Management – Stupid Name

26 April, 2014 by James Lawther 6 Comments

cost of quality

Quality costs money We all know that… Diamond rings don’t come cheap A Rolls Royce will cost you more than a Ford Great Yarmouth is not in the same league as the Maldives Quality costs money Quality is cheap But we are told that quality is cheap… If you deliver on time, then you don’t get […]

Filed Under: Blog, Process Improvement Tagged With: cost of poor quality, cost versus quality

Are You Cheap Or Nasty

15 February, 2010 by James Lawther Leave a Comment

spam

You get what you pay for Product quality and cost are correlated; “you get what you pay for”. It is easy to cut costs, just reduce the quality of what you offer: 1.  Take longer to answer the phone 2.  Close the local branch 3.  Supply Spam instead of Ham Unfortunately the customer wants what the […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, cost versus quality

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