The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Stop

12 June, 2010 by James Lawther Leave a Comment

Sometimes clear and simple is best. Watch the video, you will see what I mean. Photo by Nadine Shaabana on Unsplash

Filed Under: Blog, Process Improvement Tagged With: best practice, clarity, communication, road sign, video

Slimy Customer Service

12 May, 2010 by James Lawther Leave a Comment

Scientists in Japan have been working with a species of slime mold.  It spreads out radially, growing a network of veins as it looks for food.  When it finds food it then contracts to remove redundant veins . The scientists carried out an experiment; producing a map of Tokyo with oat flakes (food) and watching […]

Filed Under: Blog, Operations Analysis Tagged With: capability, clarity, communication, complexity, decisions, purpose

Jargon du Jour

12 April, 2010 by James Lawther 2 Comments

I love management jargon.  I found this today and believe me, you need one: “an oobeya room” An oobeya room is a large room specifically set up to run a project from.  As you enter the room it contains: 1.  The objective 2.  A representation of the expected output (a graphic or model so everybody […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, jargon, oobeya room

This is Mine that is Yours

12 April, 2010 by James Lawther 1 Comment

We decide how we spend money in three areas: 1.  Purchasing:  which materials we buy. 2.  Specification:  what product or service we offer. 3.  Efficiency:  how well we convert raw materials into finished goods. These activities are controlled by the Purchasing, Brand Development and Operations departments.  They have the ability to make changes that will […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, constraints, cost saving, marketing, measurement, reinforcing behaviour, silo management, tampering

Decide

12 April, 2010 by James Lawther Leave a Comment

The problem with decisions is that it is easy to make the wrong one.  It is easier to wait for more data and more information.  That way you won’t get it wrong and spend time and money chasing down the wrong decision. Not making a decision though is indecision.  If you don’t decide you won’t […]

Filed Under: Blog, Employee Engagement Tagged With: communication, constraints, decisions, purpose, test and learn

  • « Previous Page
  • 1
  • …
  • 13
  • 14
  • 15
  • 16
  • 17
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Best-of-Breed

  • Blame or Solutions?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in