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Awkward Stakeholders

10 December, 2018 by James Lawther 3 Comments

The interview I interviewed somebody the other day.  I prepared by googling the “Top 10 questions to ask at an interview”.  In at number 4 was the classic awkward stakeholder question.  I tried it out.  This is how it went… Question 1. How do you influence stakeholders? The interviewee jumped up, grabbed a white board […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, culture, teamwork

Cauliflower for Brains

9 August, 2018 by James Lawther Leave a Comment

Your brain is finite. Your brain is roughly the same size, shape and weight as a cauliflower. There the similarities end. Your brain is — I hope — physiologically more sophisticated than your average brassica. Some people’s brains, like cauliflowers, are bigger and better developed than others. But everybody’s brain, no mater how big or […]

Filed Under: Blog, Process Improvement Tagged With: collaboration, colleagues, communication, ignorance, knowledge management, learning, memory, teamwork

Good Boss, Bad Boss

6 February, 2017 by James Lawther Leave a Comment

The boss

What makes a good boss? Julian Birkinshaw wanted to know. After pondering the question for a while, he came to the conclusion that the best way to find out was to ask some employees.  They are the people most capable of defining what a good or bad boss looks like — we have all worked for a nightmare or […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, culture, management style, mixed messages

How to Walk in Your Customer’s Shoes

30 July, 2013 by James Lawther 6 Comments

Hire your Staff

We have all been told to “walk in our customer’s shoes”. When we walk in our customer’s shoes we can understand what our customers want: What their problems are What pressures they feel What is going on in their minds And if we can really understand our customers we can: Communicate better with them Give […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, customer behaviour, no substitute for experience, recruitment

“Group Think” is no Laughing Matter

9 January, 2013 by James Lawther 4 Comments

In the 1970’s the psychologist Irving Janis coined the term “group think” to explain why group pressure results in poor decisions, or, as he explained it, why groups show: A deterioration of mental efficiency, reality testing, and moral judgement That is a little more erudite than the way I would put it, but the phrase […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, colleagues, Dilbert, effective meetings, group think, human nature, sacred cows, stereotype, teamwork, what don't you see

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