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Rule 3: There is Always More Work than People

19 June, 2015 by James Lawther 3 Comments

more work than people

The rules so far: Prioritise the work Don’t make your customer wait This would be OK but for Rule 3 which states that: There is always more work than people. This rule can be expressed in many ways: You never have enough time There is always more you could do You never have enough money Demand […]

Filed Under: Blog, Operations Analysis Tagged With: backlog, gemba, supply and demand

100% Utilisation Isn’t a Good Idea

25 April, 2015 by James Lawther 6 Comments

Fully Utilised

Improving Efficiency Your job as a manager is to deliver the best service at the lowest cost. Cost and service are all that ever worries the guys upstairs. Conventional wisdom is that the easiest way to do that is to keep your staff fully occupied. Ensure they are always working as fast as possible without […]

Filed Under: Blog, Employee Engagement Tagged With: backlog, best practice, employee performance measures, key performance indicators, short term thinking, staff utilisation

There is Always a Bottleneck

8 September, 2012 by James Lawther 3 Comments

Airport Check In

All processes have a bottle neck, a rate limiting step.  Something that holds them back.  There is always a bottleneck. Maybe it’s the neck of the bottle: Maybe it’s the speed of the pump: Maybe it’s the width of the falls: Maybe it’s even the lack of rain: But there is always a bottleneck or […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: backlog, bottleneck, queue, waiting

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