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What Is the Score?

12 March, 2018 by James Lawther Leave a Comment

Shattered

The bully A while back I watched an internal audit.  I saw an Area Director evaluate his Ops Supervisor. The results were, how can I best put it? Poor… Out of a possible 20 audit points the area scored 3. The boss went ballistic.  He took his subordinate aside and destroyed her.  He told her […]

Filed Under: Blog, Employee Engagement Tagged With: auditors, command and control, continuous improvement, employee performance measures, management style, motivation

What Did You Learn at School Today?

30 April, 2013 by James Lawther 1 Comment

1970's school children

Education is important; nobody would disagree with that.  It is a sensible use of our taxes. But if we are spending all that money on education, it is also sensible to make sure it isn’t going to waste, it is sensible to make sure we are getting the best from your school system and teachers. […]

Filed Under: Blog, Process Improvement Tagged With: auditors, blame, cheating, quality control, systems thinking

How to Think Like an Auditor

16 July, 2012 by James Lawther 2 Comments

Auditor

On Friday I was audited If you live in a corporate world you will be familiar with the sensation.  I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through a “process audit” by an auditor in his mid 20’s, 6 foot 2 inches, […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: auditors, business process management, customer requirements, measurement, process control, process mapping, risk assessment, roles and responsibilities

Dogmatic Ignorance

19 March, 2010 by James Lawther Leave a Comment

I had an interesting conversation today with an auditor.  I asked him why auditors don’t see the blindingly obvious, why they don’t dig into problems, why they are so easily hoodwinked, (go on, admit it, you have pulled the wool over an auditors eyes), why they are, frankly, so stupid.  I didn’t put it quite […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, auditors, communication, dogmatism, ignorance

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