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Attention Drunks

18 March, 2010 by James Lawther 1 Comment

Officials in the Romanian town of Pecica have erected a number of road signs showing pictures of drunk revellers to drivers as a warning.  Apparently the town has a vibrant night-life that doesn’t mix too well with cars. Road signs can be great examples of process improvement.  I like this one for a number of […]

Filed Under: Blog, Process Improvement Tagged With: clarity, error proofing, process control, road sign, visual management, waste

Don’t Need No Doctor

15 March, 2010 by James Lawther Leave a Comment

There was an interesting article on Radio 4 this morning.  It stated that NHS spends £2bn a year on patients who visit their GP when they don’t need to.  1 in 5 GP visits fall into this category.  The most common reasons are colds, back pain, headaches and indigestion.  All of which could be treated […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, error proofing, medicine, mitigating demand, reinforcing behaviour, video

Soviet Style Savings

14 March, 2010 by James Lawther Leave a Comment

vladimir kabaidze

We make life complicated We add new products, new services, extra checks and balances.  It is easy to do. Somebody wants it. But we rarely take things away, remove services, cut stock keeping units, rationalise organisation structures.  That is hard to do.  Nobody wants it. Unfortunately all that complexity is, well, complicated; and consequently expensive.  […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, complexity, cost saving, error proofing, reinforcing behaviour

Save Yourself Rich

8 March, 2010 by James Lawther Leave a Comment

All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more. There are 5 key problems that are common to operations of all types: 1.  There are numerous opinions about […]

Filed Under: Blog, Process Improvement Tagged With: capacity planning, clarity, complexity, cost saving, purpose, rework, supply and demand

Too Much Information

5 March, 2010 by James Lawther Leave a Comment

In the US in the late 1980’s a psychologist called Paul Andreassen conducted an experiment on some business school students. He gave them all a portfolio of stocks and shares to trade and then divided them into two groups. One group were allowed access to a stream of financial information, they could talk to market […]

Filed Under: Blog, Process Improvement Tagged With: clarity, complexity, data is not information, key performance indicators, process control

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