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The Beauty of Low Tech

10 August, 2013 by Bernie Smith

low tech solution

This is a guest post I had my eyes tested at Specsavers a couple of weeks ago: I got my eye test, but not without three separate initiatives on my part and one wasted trip to the store. Too much technology All of this happened despite Specsavers having: Perhaps they had taken a leaf out […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, constraints, error proofing, information technology, service design, simplicity

The Shocking Truth About Your Improvement Project

6 August, 2013 by James Lawther 9 Comments

Is this an improvement?

Yesterday I read that only 5% of the changes we make at work are changes for the better.  Only 1 in 20 improvements actually improve things. Allegedly everything else we do is ineffective or, worse still, counter-productive. Ungrounded statistics I thought that sounded horribly harsh.  Only 1 in 20 improvements are really improvements?  It sounded more […]

Filed Under: Blog, Process Improvement Tagged With: beliefs, continuous improvement, office productivity, project management, service improvement

The Simple Restructuring Rule

19 July, 2013 by James Lawther 4 Comments

Shark or Dolphin

There are two big predators in the sea Sharks and Dolphins They came from very different starting points: A shark is a fish A dolphin is a mammal A shark has gills A dolphin has lungs A shark is cold-blooded A dolphin is warm-blooded A shark lays eggs A dolphin has live young Biologically they […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, organisation, reorganisation, silo management

The Most Powerful Management Tool in the World (Probably)

9 July, 2013 by James Lawther 7 Comments

If you want your staff to do something, don’t just command them to do it, put in place a structure, something that helps them to do what you want.  Make life easy for them: If you want short meetings, buy stand up meeting tables If you want conversation, lay on a great canteen If you […]

Filed Under: Blog, Process Improvement Tagged With: error proofing, human nature, reinforcing behaviour

You are so Predictable

22 June, 2013 by James Lawther 7 Comments

My Father studied History at University.  I studied Genetics.  This, in my brash young mind, made me a superior person.  After all a science is useful, you can apply a science and make money out of it.  History however, well what exactly can you do with that? I challenged my Dad once with this very […]

Filed Under: Blog, Process Improvement Tagged With: conformity, human nature, video

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