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Lessons From Sherlock Holmes About Management Information

20 March, 2012 by James Lawther 4 Comments

Management Information and Sherlock Holmes

In Arthur Conan Doyle’s novel “A Study in Scarlet” Dr. Watson is amazed to discover that Sherlock Holmes doesn’t appreciate that the Earth spins around the Sun.  How could a man of such insight and intelligence be so, well, stupid? When challenged, Sherlock utters the immortal line: “What the deuce is it to me? … […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, simplicity

Why Stereotyping Makes Issues Look Like a Wolves

15 March, 2012 by James Lawther 3 Comments

Stereotype

Your brain is amazing It has a rekmabrale kanck of tainkg in ltos of infotmraion, sitfing it and cnretaig mennaig from it.  It deos this by mtahcing pttaerns, lokoing for comnomality with tnihgs that it has seen in the psat, and tehn finlig taht infotmarion away.  That is why you are albe to mkae ssene […]

Filed Under: Blog, Operations Analysis Tagged With: innovation, problem solving, stereotype

How to Use Logic Trees and The Power of Leverage

28 February, 2012 by James Lawther Leave a Comment

Logic Tree

The long list Whatever you do for a living there are lots of ways you could improve things.  If you were to sit down with a pen and paper for five minutes and start to write a list I have no doubt that it would be a long list, a long, long list. Getting to […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: logic tree, problem solving, six sigma

How to Build a Better Mouse Trap

7 February, 2012 by James Lawther 3 Comments

Imagine the situation.  You run a pizza store and you are losing money.  Your raw material costs are far more than they should be.  You jump to the most obvious conclusion: Somebody must be stealing the cheese.  (Either that or you have king sized mice wondering about). After spending a lot of money on an […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: fast food, problem solving, proportionality

Customer Complaints: Does Your Bank Act Like a 3 Year Old?

24 January, 2012 by James Lawther 5 Comments

Part 1:  How children behave There was a little girl Who had a little curl Right in the middle of her forehead When she was good she was very very good And when she was bad she was horrid  I didn’t really understand that nursery rhyme until I had daughters.  Now I have a couple […]

Filed Under: Blog, Operations Analysis Tagged With: compliance, customer complaints, fessing up

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