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Your Memories are Being Frozen

16 March, 2013 by James Lawther 14 Comments

Memory

Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces.  Facebook users upload 300 million new photographs every day.  Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, Facebook, information technology, pareto principle

Make the Message Clear!

1 March, 2013 by James Lawther 8 Comments

We are getting grief at work, we aren’t dispatching van drivers quickly enough. (The first bit of that statement is true, we are always getting grief at work, the second bit is made up to protect the innocent, but you will get the point). My boss is jumping up and down about our dispatch rate […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, communication, data is not information, data presentation

How to Miss the Point

26 January, 2013 by James Lawther 7 Comments

Malnourishment

A tragedy On the 14th December 2012 in Newtown Connecticut, Adam Lanza shot and killed his mother.  He then drove to Sandy Hook Elementary School where he murdered twenty-six children and six adults.  Finally he committed suicide by shooting himself in the head. Twenty-eight senseless deaths. Wikipedia describes the what happened that day.  It was […]

Filed Under: Blog, Operations Analysis Tagged With: availability heuristic, data is not information, human nature, medicine

Hot Chocolate Tastes Better in an Orange Mug

22 January, 2013 by James Lawther 9 Comments

Starbucks Hot Chocolate

That is not a random provocative statement (though I am guilty of those on occasion) it is a scientifically proven fact.  Charles Spence, of the University of Oxford and Betina Piqueras-Fiszman from the Polytechnic University of Valencia have statistically validated it. They served a group of people the same hot chocolate in white mugs, cream […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, customer behaviour, knowledge management, wasted intellect

Are Your Neighbours Spying On You?

17 January, 2013 by James Lawther 10 Comments

London Bombing

W Edwards Deming is often quoted as saying: “In god we trust, all others must bring data”. His point was that if you want to improve an operation; hunches, beliefs and superstitions just won’t cut it.  You need to have the data that shows what is really going on.  No data, no improvement. Unfortunately the […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, data presentation, statistics, variation, World War 2

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