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The Dark Secrets of Benchmarking

20 May, 2013 by Dougie Cameron 8 Comments

the benchmark

This is a guest post Everyone loves a bench-marking exercise, right? It helps you understand your place in the world – where you excel, right? It shows you the gold standard, best practice, the benchmark you aspire to, right? Wrong. Bench-marking is honest and pure, so, what brings me to such a bold outburst?  Well, there are a […]

Filed Under: Blog, Operations Analysis Tagged With: benchmarking, measurement, service differentiation

What Everyone Ought to Know About Numbers

18 May, 2013 by James Lawther 5 Comments

The news is full of numbers; startling headlines containing big scary numbers. Two Billion Dementia Patients Sudden Cardiac Deaths Rise by 10% in Young Americans Police Privatisation: ‘£5 Million Could Be Wasted’ Are those numbers really big?  Politicians love to create a stir and news paper owners pay journalists to shock.  Those big numbers they […]

Filed Under: Blog, Operations Analysis Tagged With: measurement, pareto principle, video

Can You Have Too Much Information?

15 April, 2013 by James Lawther 3 Comments

Too Much Information

We live in a world of big data.  We are all collecting information, compiling it and then trying to work out how to use it to our best advantage. So of course we want to see all the information available and then some, before a decision is made.  The more information we have the happier […]

Filed Under: Blog, Operations Analysis Tagged With: big data, confidence, data is not information, decisions

What do You Believe?

13 April, 2013 by James Lawther 9 Comments

Mermaid

Belief (noun): an acceptance that something is true, usually without proof a strongly held opinion, something accepted as real or true a religious conviction We all have beliefs, things that we hold to be true, it is our way of making sense of the world. Our beliefs are usually based on something we have seen […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, innovation, stereotype, test and learn

Old Wives Tales and Conventional Wisdom

12 April, 2013 by James Lawther 7 Comments

Girl with scarf

I spent Easter with my mother, siblings, their spouses and eight children. The weather was truly awful. I caught my daughter singing; “I’m dreaming of a white Easter”.  In the bleak North of England it snowed on Good Friday. There are few things as unpleasant as 8 children running around a house screaming.   So despite the weather […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, dogmatism, test and learn

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