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Shushhh – Are You Scared of Your Boss

12 June, 2010 by James Lawther 1 Comment

A friend of mine works for a large bank.  They are busy implementing a system replacement.  It is big, £6 million a month big. He was at a “Go / No Go” meeting last month.  They had a score card and scored their performance:1.  Accounts didn’t balance2.  Fraud risks were present3.  Management Information wasn’t available4.  […]

Filed Under: Blog, Employee Engagement Tagged With: decisions, fessing up

The Three Levers to Improve Performance

12 June, 2010 by James Lawther Leave a Comment

There are three ways you can improve your performance: 1.  You can improve the what, what product do you deliver?  Could you make it better? 2.  You can improve the who, who delivers it for you?  Are they engaged and motivated? 3.  You can improve the how, how do you do it?  Improve the process. […]

Filed Under: Blog, Employee Engagement, Operations Analysis, Process Improvement Tagged With: capability, clarity

The Alternative to Shouting at Your Staff

12 May, 2010 by James Lawther Leave a Comment

How do you get people to comply?  How do you make sure that they follow the right procedures, stack the shelves in the right order or answer the phone in the right way? Check and Shout.  Check they did what you wanted and shout at them if they didn’t. Alternatively you could look at why […]

Filed Under: Blog, Employee Engagement Tagged With: compliance, error proofing, learning

Mr Motivator

12 May, 2010 by James Lawther Leave a Comment

We all know about the carrot and stick, but do they work? Embedded below is a fascinating talk by Dan Pink at the the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA). Apparently the solution is to work on your “transcendent purpose”. Well worth a ten minute ponder.

Filed Under: Blog, Employee Engagement Tagged With: Daniel Pink, learning, motivation, purpose, reinforcing behaviour, video

Insulting

12 May, 2010 by James Lawther Leave a Comment

The world is divided into two types of people. You are either a “Know It All”, been there, seen it, done it.  Understand everything and never change anything.  I am sure you know one. Alternatively you are an “Ask Hole”, the sort of person who keeps everybody in lessons late because they keep asking stupid […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, continuous improvement, decisions

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