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Gobbledygook

10 September, 2010 by James Lawther Leave a Comment

I received an e-mail that said this: “I consider this as more of a requirements workshop than anything i.e. us understanding the service, current commitments to clients, the demand, the customer base, the performance measures and indicators, the resource expenditure etc and coming to an initial view on how this could be accommodated. I don’t […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, complexity, jargon, video

Consumption and Creation

8 September, 2010 by James Lawther Leave a Comment

Are you happiest.. Cooking a meal or eating a meal? Playing football or watching football? Writing a blog post or reading a blog post? Painting a picture or looking at a picture? Do you prefer to create or consume? Which is more rewarding? Photo by Rob Sarmiento on Unsplash

Filed Under: Blog, Employee Engagement Tagged With: innovation, motivation

Is Success a Waste of Time?

7 September, 2010 by James Lawther Leave a Comment

Two quotes and a video to think about: “A failure establishes only this, that our determination to succeed was not strong enough.” Christian Nevell Bovee “Doing a thing well is often a waste of time.” Robert Byrne I suppose the trick is being clear what you regard as success. Photo by Markus Spiske on Unsplash

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, innovation, motivation, video, waste

Five Steps to Untold Wealth, What is Stopping You?

6 September, 2010 by James Lawther Leave a Comment

All commerce runs on the same principle, the exchange of value: You give customers what they want Customers give you money For the bit “giving customers what they want” Service Untitled have published a simple 5 point plan: Identify who your customers are. Find out what they want. Design sales and service processes around these […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, customer focus, exchange of value, political will, silo management, training

Service, the Devil is in the Detail

3 September, 2010 by James Lawther Leave a Comment

The Pareto principle or 80:20 law tells us to focus on the big things, the key levers that make the most difference.  Don’t sweat the small stuff. But according to Seth Godin, being really slick then it is all about the small stuff, the way the food is presented on the plate or the way […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, customer focus, pareto principle

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