For most people, their most expensive purchase is a house, followed, somewhat distantly, by the cost of a car. I should be so lucky. I live in an inner city. The local free schools hand out certificates in drive by shooting and drug dealing (not strictly true, but let’s not let the truth get in […]
Success is All About Being World Class at the Basics
Imagine you run a burger van. What do you need to do to make sure it is a success? How will you get customers to keep coming back? If you grab a pen and paper and start to write a list it will probably look a little like this: Stall must look spotless Burgers must […]
Measuring Employee Performance (a Short Cut)
An age old problem Your staff aren’t really working the way you want them to, results are at best average, engagement is low. The age old solution to the age old problem is measures: “give them real measures that mean something to them, it will motivate them to perform better” Will it? What does a […]
The Hare and the Tortoise
I read my children a story last night. It was all about a hare and a tortoise and a race It was a silly story The hare is strong and bold The hare is strategic, he thinks big The hare invests in building the right capabilities The hare is confident in his own abilities The […]
What Happened to Sears Quality and Service?
As a Baby Boomer, I grew up in a generation where the Sears brand name stood for quality, integrity, reliability, and superior customer service. Among the many products Sears sold, its Kenmore appliances have long enjoyed a solid reputation. I remember how happy my Mom was the day my Dad bought her her first Kenmore […]
- « Previous Page
- 1
- …
- 41
- 42
- 43
- 44
- 45
- …
- 63
- Next Page »