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Never Take Responsibility

17 November, 2012 by Robby Slaughter 2 Comments

Responsibility

This is a guest post by Robby Slaughter We all want engaged employees who are highly productive, efficient and upbeat at work. The challenge is that in so many organizations, workplace morale is mediocre at best. We work in cultures where people do the minimum because they don’t see any reason to put in more […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, roles and responsibilities

What Can Your Mother Teach You About Incentives?

13 November, 2012 by James Lawther 6 Comments

Dirty Dishes

In 2003 the economist Anton Suvorov developed the “principal agent theory”.  He investigated the way agents (think employees or children) react to the interventions of principals (think bosses or parents).  He looked at the way rewards and bonuses act.  All very clever and insightful stuff. I was discussing it with my mother.  She smiled at […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Daniel Pink, employee performance measures, incentives, key performance indicators, performance management, targets

How I Lost My Job

20 October, 2012 by James Lawther 6 Comments

Job Disappeared

A while back I worked in a call centre. It was a big call centre, thousands of people worked there, talking to customers. But not any more… First we mitigated the work, we removed all the rework and mistakes and backlogs, we got rid of all the things that went wrong Second we automated the […]

Filed Under: Blog, Employee Engagement Tagged With: automation, first call resolution, mitigating demand, outsourcing, redundancy

Is Self Belief Self Fulfilling?

9 October, 2012 by James Lawther 3 Comments

Self Belief

Psychological Claptrap They say self belief is a powerful  thing, it can drive you forward or hold you back, it is the proverbial double-edged sword.  What you believe to be true easily becomes so. Are they making rational statements or is it just a load of old hocus pocus? Let me tell you a story… […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: capability, competence, confidence, self belief

Do You Have the Best Job in the World?

6 October, 2012 by James Lawther 2 Comments

Moulding clay

Question 1: What was the best job you ever had? Think about that question for a while; write down the answer, what was so special about that job?  Be very clear. Now I will lay you a bet… I bet you that when you were doing that job it was a perfect fit for you: […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, purpose

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