The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Gordon Ramsay, Darcey Bussell and Your Next Re-Org

19 February, 2013 by James Lawther 7 Comments

When we are faced with a problem, maybe a new competitor, a cost challenge, a product launch or simply a new job, we marshal our forces to deal with it. We reform our departments Shuffle our management teams Hire the right talent Politely ask those who aren’t performing to the standard we expect to leave. […]

Filed Under: Blog, Employee Engagement Tagged With: form follows function, redundancy, reorganisation, tampering, teamwork, trust, video, wasted intellect

When Will You Die Daddy?

12 February, 2013 by James Lawther 2 Comments

Learning and Development

A charming question asked me by my 4-year-old daughter this weekend.   I didn’t know the answer so I had a search in line for some statistics. In Ancient Rome life expectancy at birth was 28 years old.  If you made it through your first 15 years (avoiding all the horrific causes of child mortality) you […]

Filed Under: Blog, Employee Engagement Tagged With: information technology, knowledge management, learning, test and learn, training, video

It’s all About the System Stupid

9 February, 2013 by James Lawther 13 Comments

It's the system stupid

I work for a large multi-national corporation.  Like most large multi-national corporations we have wisely outsourced our IT.  Part of it to a “technology provider” and part of it to a “service provider”.  On paper this gives us a very cheap and flexible solution but the reality is that the overall experience is a little, […]

Filed Under: Blog, Employee Engagement Tagged With: customer surveys, information technology, outsourcing, systems thinking

Zombies will do Wonders for Your Motivation

2 February, 2013 by James Lawther 10 Comments

I have just wasted 2 weeks of my life playing “Plants versus Zombies”, the worlds most foolish computer game.  The premise is at best dubious, I grow plants in my garden and these protect my house from an onslaught of brain eating zombies, yet I am totally addicted. I’m 44 years old, I should know […]

Filed Under: Blog, Employee Engagement Tagged With: competence, flow, focus, motivation, video, zombies

Let’s Talk About Me

29 January, 2013 by James Lawther 8 Comments

Selfish Parking

Words are powerful things; they can engage, they can sting, they can excite and they can bore.  The impact words have on people is amazing, even every-day words provoke a gut reaction.  Try these two definitions for size: Self-centred ~ chiefly concerned with one’s own interest Altruistic ~ disregarding one’s own welfare over that of […]

Filed Under: Blog, Employee Engagement Tagged With: communication, credibility, mission statement

  • « Previous Page
  • 1
  • …
  • 32
  • 33
  • 34
  • 35
  • 36
  • …
  • 63
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Your Memories are Being Frozen

  • Stranger Danger

  • Error Proofing

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in