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Change Management, Goldilocks and the Three Bears

28 September, 2013 by James Lawther 7 Comments

the change management bear

You have heard the story of Goldilocks and the 3 Bears. Goldilocks climbed upstairs and saw that there were 3 pretty beds in front of her It had been an exhausting day so Goldilocks decided to have a lie down. She climbed into the first bed, but tossed and turned, it was far to hard. […]

Filed Under: Blog, Employee Engagement Tagged With: human nature, political will, reinforcing behaviour

Performance Appraisals: You Wouldn’t do Them at Home…

14 September, 2013 by James Lawther 14 Comments

Pig

I love my wife dearly, but there are a couple of areas that she really could sharpen up on, areas that would improve her performance and deepen her satisfaction with her home life. Fortunately I am a very experienced manager with a large team of engaged employees and know exactly what to do to motivate and […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, employee performance measures, incentives, performance management, sacred cows

How to Sink a Ship

24 August, 2013 by James Lawther 8 Comments

The Titanic

Come at once. We have struck a berg. It’s a CQD, old man You have heard this story On the 15th April 1912 the Titanic sank on her maiden voyage from Southampton to New York. Whilst steaming at high-speed through an area of pack ice she hit an iceberg and broke in two.  Over fifteen […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, cost of poor quality, cost saving, human nature, targets

How to Ride a Bike

17 August, 2013 by James Lawther 6 Comments

Learning to Ride

My youngest daughter has just turned 5.  She is a big girl now.  For her birthday we gave her a bicycle, it is all pink and sparkly and covered in princesses (you can never have too many pink sparkly princesses).  Last weekend we took her out to ride it then.. My wife and I went […]

Filed Under: Blog, Employee Engagement Tagged With: blame, cycling, test and learn

How to Walk in Your Customer’s Shoes

30 July, 2013 by James Lawther 6 Comments

Hire your Staff

We have all been told to “walk in our customer’s shoes”. When we walk in our customer’s shoes we can understand what our customers want: What their problems are What pressures they feel What is going on in their minds And if we can really understand our customers we can: Communicate better with them Give […]

Filed Under: Blog, Employee Engagement Tagged With: colleagues, customer behaviour, no substitute for experience, recruitment

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