That is not a random provocative statement (though I am guilty of those on occasion) it is a scientifically proven fact. Charles Spence, of the University of Oxford and Betina Piqueras-Fiszman from the Polytechnic University of Valencia have statistically validated it. They served a group of people the same hot chocolate in white mugs, cream […]
Good, Better, Best Practice
This is a guest post by Bill Flury A good idea We were discussing how we could get started with the business of process improvement. Somebody said: “Hey! I’ve got a great idea! The Quality folks are always telling us that we should lookout for better ways to do things. Let’s hold a series of […]
Are Your Neighbours Spying On You?
W Edwards Deming is often quoted as saying: “In god we trust, all others must bring data”. His point was that if you want to improve an operation; hunches, beliefs and superstitions just won’t cut it. You need to have the data that shows what is really going on. No data, no improvement. Unfortunately the […]
Quality Control Doesn’t Work (and how to fix it)
Here is a bold statement, “inspection doesn’t work“; (literally bold). Yet every organisation I have ever worked for uses and pays for quality controllers. They can’t all be wrong can they? What makes me think I am so right? Maybe, if you read this I will convince you: The shadow illusion. Or perhaps this: Fooling […]
“Group Think” is no Laughing Matter
In the 1970’s the psychologist Irving Janis coined the term “group think” to explain why group pressure results in poor decisions, or, as he explained it, why groups show: A deterioration of mental efficiency, reality testing, and moral judgement That is a little more erudite than the way I would put it, but the phrase […]
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