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The I-Bomb

15 December, 2013 by James Lawther 10 Comments

Bang… There’s been an explosion.  Not a Car Bomb or a Molotov Cocktail, nothing that crude, it was much more sophisticated, it was an Infrastructure Bomb, it… Shredded your systems Destroyed your data Pulverised your processes Macerated your MI Splattered your specifications Brutalised your business rules The whole lot is gone… wiped… deleted.  The waste […]

Filed Under: Blog, Process Improvement Tagged With: capability, constraints, information technology, infrastructure, innovation, legacy systems

Five Useful Questions

8 December, 2013 by Hugh Alley 5 Comments

5 questions

This is a guest post. One of the marks of great leaders is that they ask great questions.  How did they learn those great questions and where could you learn some to ask? Five great questions Mike Rother at University of Michigan has pulled together a set of five very useful questions that prove remarkably […]

Filed Under: Blog, Process Improvement Tagged With: communication, management style, training

Getting it Right When it all Goes Wrong

4 December, 2013 by James Lawther 5 Comments

Sometimes it all goes wrong, there is a calamity, a disaster or a screw up. Shit happens. There is only one sensible response when it all goes a bit Pete Tong; understand why and then do something to stop it happening again — it works even better when done quickly. This is not a revelation. My father […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, blame, communication, fessing up, management style, trust

World Class Rhetoric

1 December, 2013 by James Lawther 6 Comments

rhetoric

The other day I was sent a report.   It went a little like this… (The names have been changed to protect the guilty)   World Class Performance It has been implied that our performance could be improved.  All available data suggests that this cannot be the case Market Context We have the highest satisfaction […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, credibility, fessing up, group think, ignorance, integrity, rhetoric, self belief, statistics, W. Edwards Deming

Do Dragons Nurture Ideas or Slaughter Them?

28 November, 2013 by James Lawther 8 Comments

The dragon

Imagine you are an entrepreneur You have a great idea that needs funding, what do you do? Find a venture capitalist or business angel and ask them to invest.  The chances are the first one will say no, but if it is a good idea and you ask ten dragons then maybe one will say […]

Filed Under: Blog, Employee Engagement Tagged With: back to the floor, capital investment, innovation, management style, work out

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