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Quality Management – Stupid Name

26 April, 2014 by James Lawther 6 Comments

cost of quality

Quality costs money We all know that… Diamond rings don’t come cheap A Rolls Royce will cost you more than a Ford Great Yarmouth is not in the same league as the Maldives Quality costs money Quality is cheap But we are told that quality is cheap… If you deliver on time, then you don’t get […]

Filed Under: Blog, Process Improvement Tagged With: cost of poor quality, cost versus quality

How you Condemn your Staff to Failure

21 April, 2014 by James Lawther 4 Comments

Dunce

Rats and children are not so different They are similar in the way they behave: If you think a rat is clever, then the it will become clever If you think a child is clever then it will become clever as well Those might be scientifically proven facts, but proof and explanation are not the same […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, performance management, pygmalion effect, Robert Rosenthal

5 TED Talks

18 April, 2014 by James Lawther 7 Comments

TED Talks

You can find just about anything on the internet The web is full of ideas, answers and solution.  Some of it is good, some of it is bad, and some of it — for some reason that is beyond me — is about laughing cats. If you must waste your life surfing the net (and I […]

Filed Under: Best of the Web, Blog, Wild Cards Tagged With: Dan Ariely, Daniel Pink, happiness, innovation, motivation, problem solving, purpose, Shawn Achor, Steven Johnson, TED talks, test and learn, Tim Harford, video

What Could a Lab Rat Teach You About Leadership?

13 April, 2014 by James Lawther 16 Comments

Self fulfilling prophecy

In the 1960’s a couple of scientists (Rosenthal and Frode) were busy trying to breed clever rodents.  To see if they had succeeded they ran some experiments with two strains of rats and a series of mazes: The first strain was “maze bright”, with parents and grand parents who were good at navigating mazes The […]

Filed Under: Blog, Employee Engagement Tagged With: management style, motivation, pygmalion effect, reinforcing behaviour, Robert Rosenthal, stereotype

Tedious but Important

11 April, 2014 by James Lawther 5 Comments

Dog Food

Some jobs are just plain boring In the dim and distant past I was a Development Manager for a frozen food company.  My role was to launch new products, beef-burgers, potato waffles, ready meals, you get the idea. Part of the job was very exciting, but part of it was as dull as dishwater. The […]

Filed Under: Blog, Process Improvement Tagged With: capital investment, defects, efficiency versus effectiveness, innovation, test and learn

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