Manage the numbers We love to manage by targets and numbers. We divide our organisations up and target managers with very specific goals: Reduce waiting times Increase top line Minimise operational cost Maximise market penetration And off we go, convinced that our number is the most important number, striving to make it go the right […]
How to Win the F.A. Cup
I don’t know much about football As a teenager I used to play in the school yard. When they picked teams I was always the last poor sod standing there. I was usually dismissed to the other team with a “Oh you have him“. I was fat I was slow I lacked talent (Keep your thoughts […]
Chelsea Tractors, Rapport and Process Improvement
Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]
How to be More Innovative
3 creative people… Charles Dickens Charles Darwin David Hockney What have they got in common? What was the source of their creativity? What sparked their innovative streak? 1. Charles Darwin Before he wrote the origin of species and created his theory of evolution, Charles Darwin travelled widely and looked at the world. Most notably he visited […]
Where are you Going? Will you get There?
The greatest show in the world The Cirque du Soleil is arguably the greatest circus in the world. The reviews are outstanding: So scarily brave that I wanted to watch through my fingers ~ The Independent The abstract eroticism of this act alone is worth the price of admission ~ The Express Inhuman perfection ~ The Guardian […]
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