The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Ignorance and the Hippo

22 June, 2014 by James Lawther 7 Comments

Ignorance and the Hippo

Hidden Problems Ernesto Sirolli tells a lovely story in his book Ripples from the Zambezi: In the 1970’s he worked for an Italian NGO that provided aid for the people of Zambia. One of their projects was to teach the Zambians about agriculture and how to cultivate food. Ernesto tells how they arrived in a […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, human nature, ignorance, management by wandering around

Innovation and Old Fools

18 June, 2014 by James Lawther 6 Comments

GE Board

Story 1. My eldest daughter (11) has just joined Instagram.  She spends her evenings with her nose firmly pressed against the screen of an iPad flicking from one picture to the next. I decided to find out what Instagram is (after all, she is my eldest daughter, a little parental care would be a good thing). […]

Filed Under: Blog, Process Improvement Tagged With: conformity, diversity, innovation, learning

Good Leaders Make you Feel Safe

15 June, 2014 by James Lawther

Simon Sinek

I’ve got a new toy I can hit a button on my browser and publish things that I find on the web. So I thought I’d give it a try… Here is a TED talk by Simon Sinek.  He discuss good leadership and what he sees in modern organisations.  There was one quote that particularly hit home… If […]

Filed Under: Blog, Employee Engagement Tagged With: leadership, management style, TED talks, video

Leadership and the God Problem

13 June, 2014 by James Lawther 8 Comments

Leadership

A little question In his book Good To Great, Jim Collins poses a small but very interesting question: What is the key to organisational excellence?  Why do some businesses thrive whilst others bumble along at the most mediocre of levels? The answer is obvious…  Leadership If you have an operations problem you need better leadership Profit problem – […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, beliefs, human nature, leadership, management style

The Dreadful Secret About Process Maps

8 June, 2014 by James Lawther 7 Comments

Process Mapping

Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it.  You all know how to draw up a process map or create a flow chart.  It’s easy, you write the activity in the box and then link it to the next box with an arrow.  Simple. And […]

Filed Under: Blog, Process Improvement Tagged With: business process management, culture, process mapping, systems thinking

  • « Previous Page
  • 1
  • …
  • 58
  • 59
  • 60
  • 61
  • 62
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Do Slogans Work for You?

  • Fish Bone Diagrams – Helpful or Not?

  • Your Memories are Being Frozen

  • Do You Work for Super Chicken?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in