The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Long-Term Strategy

2 August, 2022 by James Lawther Leave a Comment

long term strategy

Playing the Long Game If there is one company that epitomises long-term strategy, it is Amazon. On May 15th 1997, Amazon sold shares to the public for the first time. They were priced at $18 per share. Later that year, alongside their first annual report Jeff Bezos wrote a letter to Shareholders. That letter was […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Amazon, culture, customer focus, long term, strategy

The Planning Fallacy

11 July, 2022 by James Lawther Leave a Comment

Example of The Planning Fallacy Sydney Opera House

The Sydney Opera House Perhaps the most famous example of the planning fallacy is the Sydney Opera House. Located on Bennelong Point on the banks of Sydney Harbour in New South Wales, the Opera House was designed by the Danish architect Jørn Utzon and opened to the public in 1973. It is one of the […]

Filed Under: Blog, Wild Cards Tagged With: anchoring, assumptions, capital investment, planning, planning fallacy, project management

What Is a Balanced Scorecard?

28 June, 2022 by James Lawther Leave a Comment

Dull but Important What Is a Balanced Scorecard? That is not an exciting question. So let me try and give you a compelling answer. A Small Problem With the Exhaust In December 2017, Oliver Schmidt, a General Manager for Volkswagen, was sentenced to seven years in prison and fined $400,000. He had been on holiday […]

Filed Under: Blog, Operations Analysis Tagged With: key performance indicators, measurement

If You Can’t Measure It, You Can’t Manage It

21 June, 2022 by James Lawther Leave a Comment

You Can’t Manage What You Can’t Measure

Unhelpful Statements One of Peter Drucker’s maxims was “if you can’t measure it, you can’t manage it”. I have lots of sympathy for the statement. If you aren’t measuring performance, you can’t see if it is getting better or worse; if you don’t know if it is getting better or worse, you aren’t managing it. I like a robust […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, command and control, key performance indicators, measurement, Peter Drucker, targets

Efficiency versus Effectiveness

15 June, 2022 by James Lawther Leave a Comment

Is the cybertruck efficient or effective?

Quality Problems How do you define efficiency versus effectiveness? If you google “Tesla build quality“, you will uncover a mountain of complaints and dissatisfaction. [There] are problems with the rear-view mirrors, trim pieces, uneven panel gaps, sun visors, top halves, and rubber seals. ~ autoevolution.com Tesla has long been known to have issues with quality control, especially when […]

Filed Under: Blog, Wild Cards Tagged With: continuous improvement, cost of poor quality, efficiency versus effectiveness, Peter Drucker, Russel L. Ackoff

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Regression to The Mean

  • Glory Lasts Forever

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in