The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Can You Buy Better?

10 November, 2018 by James Lawther Leave a Comment

Culture Eats Strategy For Breakfast

Organisational Change There are a couple of ways an organisation can improve: 1.  It can change its strategy A company can change what it does.  This type of change is sometimes called a “stroke of the pen change”, because any chief executive can, with enough money, make it happen. It could be a change in product […]

Filed Under: Blog, Employee Engagement Tagged With: culture, management style, strategy

The Tiger That Isn’t by Blastland and Dilnot — Book Review

1 November, 2018 by James Lawther Leave a Comment

The Tiger That Isn't

What is it about? According to its authors: “Mathematics scares and depresses most of us, but politicians, journalists and everyone in power use numbers all the time to bamboozle us.  It is liberating to understand when numbers are telling the truth or being used to lie.” According to Steven Poole at the Guardian: “This very elegant book… […]

Filed Under: Blog, Book Tagged With: analysis paralysis, Andrew Dilnot, data integrity, data is not information, key performance indicators, measurement, Michael Blastland, targets

Headroom

26 October, 2018 by James Lawther Leave a Comment

Headroom

We all have two tasks: The first task is to do the work: to answer customer queries, lay electric cables or to drill holes and fill teeth.  The first task is your day job, whatever you do for a living. The second task is to do that day job better: to reduce downtime, remove obstacles […]

Filed Under: Blog, Process Improvement Tagged With: capacity, continuous improvement, cost saving, empowerment, waste

Everybody Cheats

15 October, 2018 by James Lawther Leave a Comment

Everybody Cheats

Who can you trust? When I was a small boy, the most exciting thing in the world was a day trip to London with my father.  I was brought up in a field in deepest Yorkshire.  The big smoke was amazing.  It had museums, skyscrapers, underground trains, toy shops, galleries and ice cream.  Best of […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, human nature, incentives, measurement, performance management, reinforcing behaviour, targets, trust

I Feel the Need, the Need for Speed

2 October, 2018 by James Lawther Leave a Comment

How to win a war Historically there have been two ways to win a battle: Recruit a bigger army Build more powerful weapons They were the only variables that mattered.  Size and Power.  The number of soldiers you had and the calibre of their guns pretty much determined if you would win.  Conflicts were wars […]

Filed Under: Blog, Process Improvement Tagged With: analysis paralysis, command and control, decisions, empowerment, John Boyd, OODA Loop, purpose

  • « Previous Page
  • 1
  • …
  • 14
  • 15
  • 16
  • 17
  • 18
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in